The Canyoning specialist
in Annecy

General conditions of sale

Copyright © Montagne Sensation SAS / AnnecyCanyoning 2018


The participation of our activities requires the individuals to be in good health and without medical advice to the contrary for the chosen activity/activities; to meet the required minimum age and conditions set out below. In particular, Canyoning is an activity practiced in "white-water" it is mandatory to be able to swim at least 50 meters and submerge. However, be aware of the inherent risks in all of our activities are practiced in a non-secure mountain environment. Each participant agrees to follow the instructions given by our guides.

(2) MINORS :

Parental Authorization or Collective: For all activities parental consent is mandatory for unaccompanied minors, including organisations entrusting minors to the care of Montagne Sensation where parental consent is given by the collective authority of the organisation. For Canyoning, children under 10 must be accompanied by a parent or adult guardian.


Equipment and hardware provided by Montagne Sensation are certified and conform to safety regulations. Additional equipment not provided but necessary for the activity will be indicated when booking.


Our instructors, guides and high mountain guides are state-qualified. Any participation in the activities is subject to their discretion on the basis of moral aptitude, physical capability and the other participants.

(5) SAFETY :

A briefing will be given at the start of each activity on the use of equipment and basic safety rules are presented. The feasibility of any planned activity is subject to the discretion of instructors, leaders and guides and will reflect the weather and individual participants' ability to achieve it.


All activities take place outdoors so weather conditions are taken into account but are by no means a cause for cancellation by the customer. They are at the discretion of the professional who supervises the activity. When the activity is performed by Montagne Sensation no refund will be made.


Montagne Sensation declines any liability for loss, damage or theft of your personal belongings. Valuables are strongly discouraged.


Safety and preventive measures are our primary concern. Montagne Sensation has a Professional Liability Insurance for these activities. We strongly recommend that each participant has personal Public Liability Insurance and adequate medical and rescue cover.


Reservations for activities and related services are made at or by contacting our sales offices, subject to availability. Reservations are only taken into account upon receipt of a 30% deposit. The total amount is due for any reservations made within 20 days of the date of the planned activity. By making a reservation you acknowledge having been informed and accept our terms and conditions. As part of a group or the inclusion of several people, the group leader undertakes to communicate and approve the information and conditions of sale and any documentation to all participants.


Any cancellation by you prior to the start date of the activity must be received by registered post; the date of receipt of this letter will be considered the date of cancellation for billing cancellation fees. In the case of cancellations made more than 30 days before the start date of your activity, the amount paid will be refunded less an administration fee of thirty euros (30 € ) per reservation. From 30 days before your activity, your cancellation will result in the following deductions : 30 to 21 days: 30% of the total amount , from 20 to 8 days: 50% of the amount from 7 and 2 days : 90 % of the amount , less than 2 days: 100 % of the amount . If you are unable to undertake the activity, you may propose another person(s), provided that they meet the same conditions and without recourse to fees already paid, including but not exclusive to the reservation fee already committed in your name, which thus remain due. In such case you are required to inform Montagne Sensation between 7 and 15 days before the start date. Any withdrawal or cancellation within 2 days will not give rise to any refund. Any service interrupted or not used by the participant or purchaser, regardless of the reason, will not be refunded.

(11) CANCELLATION BY "Montagne Sensation / Annecy Canyoning" :

The guiding staff (state qualified) reserves the right to change, with or without notice any program due to weather conditions or safety. Consequently, alternative activities can be organized without any of the participants being able to claim any compensation. If Montagne Sensation is obliged to cancel completely an activity, for whatever reasons, the participants will be refunded in full without being entitled to any additional compensation.


Guiding by a qualified person and provision of specific equipment.


Transport to the starting point of the activity, additional equipment hire, photos and videos, catering, accommodation, drinks and personal expenses.


By participating in one of our activities, you expressly agree, without limitation, your image to be used for promotional and advertising purposes on all our media "papers" and our communication tools and modern telecommunications (Videos, Photos, Website, Social Networks) unless written request from you, sent by registered post with photo(s) for your identification. In accordance with French Law no. 78-17 of 6 January 1978 relating to computers, files and liberties, you have the right to access and correct or delete information about you.


Offer non cumulative and granted subject to conditions, payable in advance and non-refundable.


It is forbidden to attend any of our activities under the influence of alcohol or/and drugs. Anyone intoxicated would be left out without any reimbursement or compensation.